Terms and Conditions

1. Under our Au Pair arrangements, a single girl/boy between 17 and 27 will stay as a temporary member of your family, taking meals with you and sharing your various activities. He/she should have there own bedroom, two completely free days per week (not a day on which a language class is attended) and a minimum of £65 a week pocket money.

2. It should be pointed out that Au Pairs are NOT employees or domestic servants. They come to England usually to improve on their level of English and therefore must be free to pursue English classes.

3. According to the Home Office an Au Pair is expected to assist the family for about 5 hours a day, undertaking certain household duties such as dusting vacuuming, washing, ironing, bed-making, washing up and babysitting up to two nights per week. Many Au Pairs leave families because they feel exploited, so it is in the families best interests to work out a schedule for the Au Pair to follow in order to make the best use of his/her time.

4. If an Au Pair is staying longer than three months, you should register them with your doctor. Treatment is usually provided under the NHS without charge for EU Au Pairs.

5. The Au Pair will make his/her own travel arrangements to England and should always be met on arrival.

6. Prospective Au Pairs introduced to the family are selected with reasonable care, but the agency cannot be held responsible in any way for the character and suitability for an Au Pair. The agency cannot accept responsibility for loss, damage, cost, expense, injury or inconvenience of any kind caused by or to the Au Pair. If the family go on holiday, it is the families responsibility to satisfactory arrangements for the Au Pair's welfare if he/she does not go with them.

7. All Au Pairs are entitled to one week paid holiday for each six month stay with the host family.

8. All information with respect to potential Au Pairs is given to clients in good faith and in strict confidence. Should details of any Au Pair be given to a third party without our knowledge, the appropriate agency fee will be due immediately from the person passing on the information.

9. Should a mid/long term Au Pair (four months plus) prove to be unsatisfactory or leave within the first 28 days, one free replacement shall be offered. Such free replacements will only be made if the agency is advised within the first 28 days by writing and providing the conditions specified by the Home Office regarding hours of work, treatments etc. have been followed. There will be NO REFUND on short term placements (between one and three months). Free replacements must be taken up within 14 days of the offer otherwise this is not applicable.

10. Should a mid/long term Au Pair leave prior to 2 months, 50% of the full placement fee is due if a further placement is required. If a replacement is not required a fee of £75 will be applicable to cover administration costs.

11. Should an Au Pair fail to take up his/her appointment a replacement will be made, or a full refund offered.

12. If the family cancels the arrangement once the Au Pair has accepted the position verbally, HALF THE PLACEMENT FEE WILL BE PAYABLE by the family.

13. If the family decides, within 28 day trial period, to terminate the arrangement,
they must give him/her reasonable help to find or pay for accommodation for seven days from the date of termination.